Overview

Matisse Software, developer of the Post-Relational SQL database, is seeking for a Technical Support Engineer. In this position you will be responsible for supporting the Matisse developer’s community. You will be involved in animation of technical discussion forums. You will also be in charge of bug diagnostic and resolution in cooperation with engineering.

Responsibilities

• Provide application and technical support of Matisse database software
  
• Accurately identify, prioritize, communicate, and resolve application/production issues
  
• Facilitate the resolution of moderately to highly complex issues
  
• Maintain status of problem research and problem resolution in a CRM system
  
• Communicate problem status and resolution to customer and relevant internal resources
  
• Animate Matisse developer’s community forums
  
• Work with engineering on the product release process
  

Requirements

• BS in CS/EE/Physics/Math
  
• 2+ years of directly related technical support experience
  
• Demonstrated strong customer service/support skills such as active listening, good verbal and written communication
  
• Able to multi-task across several open cases and manage and priorities own time
  
• Accustomed to conducting research to find answers to questions and solutions to problems from various sources
  
• Evidence of establishing technical credibility with a wide range of customer contacts with the ability to modify behavior/approach to suit customer interaction
  
• Proven customer communication skills
  
• Problem Solving/Analytical Skills, Effective Communication (typing skills, verbal and written)
  
• Working knowledge of Unix (Solaris / Linux / MacOS) and Windows
  
• Strong C/C++/Java/C# programming skills
  
• Knowledge of VB.NET, ASP.NET, AJAX, Perl, PHP, Python
  
• Knowledge of database features, database tools, and web application
  
• Experience with SalesForce.com is a plus